Mission Inn Resort and Club
  • 13-Dec-2017 to 11-Feb-2018 (EST)
  • Guest Services
  • Howey-in-the-Hills, FL, USA
  • Hourly
  • Full Time

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations.

Qualifications and Education:

H.S. Graduate or equivalent

Excellent communication and guest services skills.

Minimum one year of customer service experience in hospitality setting

Hotel front desk experience preferred

Must be able to add, subtract, multiply and divide

Must have general knowledge of computers

Must maintain a professional appearance and deameanor at all times

Essential Duties:  

Greets, registers, and assigns rooms to guests.

Issue room keys to guests

Answers telephone

Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions.

Computes bill, collects payments, and makes changes for guests.

Posts charges such as room, food, liquor,etc. to guest folios.

Makes restaurant, transportation, or entertainment reservations for guests

Checks out guests and inquires about their stay

Actively builds awareness all the services and amenities that Mission Inn has to offer.  Makes guests aware of upgrade opportunities when available.

Confers and cooperates wit other departments as needed to ensure coordination of activities.

Adheres to all safety procedures and informs management of any unsafe conditions.

Other duties as assigned

 

Mission Inn Resort and Club
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